Rely on our professional carpet cleaners team in SW5 Earls Court to deal with any task in a way that will greatly impress you.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Privacy Policy explains how Carpet Cleaning Earls Court collects, uses, stores, and protects personal data of its customers and prospective customers in the Earls Court area. It is intended to provide clear and transparent information in line with the General Data Protection Regulation and applicable UK data protection laws.
This Privacy Policy applies to all Carpet Cleaning Earls Court customers and individuals who make enquiries or use our carpet cleaning and related services within the Earls Court area, whether contacting us by phone, online, or in person.
Carpet Cleaning Earls Court is the data controller for the personal data described in this Privacy Policy. As data controller, we decide what personal data we collect, how and why it is processed, and how long it is retained, in accordance with applicable data protection laws.
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services in the Earls Court area:
Identification and contact details, such as your name, address, and contact details used to communicate with you and visit your premises.
Service and booking information, including preferred dates and times for appointments, details about the property or area to be cleaned, access instructions, and any specific service requirements you provide.
Communication records, such as notes of conversations and details of correspondence relating to enquiries, bookings, complaints, or feedback.
Billing and payment information, such as records of services provided, amounts charged, payment status, and basic transaction details. We do not store complete payment card details where third-party payment processors are used.
Technical usage data where applicable, which may include basic information about how you interact with our website or online forms, such as date, time, and pages visited, if such data is collected by our systems or service providers.
We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about our services. This may be done by telephone, by using an online enquiry or booking form, or in person.
We may receive limited personal data about you from third parties where required to deliver our services, such as from online booking platforms or marketing partners that you use to request services from us. In such cases, those third parties are responsible for ensuring they have a lawful basis to share your data with us.
We process your personal data only when we have a lawful basis under data protection law. The main purposes and lawful bases are as follows:
To provide quotes and respond to enquiries. We process your identification and contact details, and information about your premises, to respond to your requests and provide quotes. The lawful basis is taking steps at your request prior to entering into a contract and our legitimate interest in responding to potential customers.
To deliver our services and manage bookings. We use your data to confirm appointments, attend your property, perform carpet cleaning and related services, and manage any changes or cancellations. The lawful basis is performance of a contract with you.
To manage billing and payments. We process data relating to services provided and payment status to issue invoices, record payments, and maintain accounting records. The lawful basis is performance of a contract and our legal obligations regarding financial and tax records.
To communicate with you about your service. We may contact you about upcoming appointments, follow-up enquiries, or important changes to our terms or policies. The lawful basis is performance of a contract and our legitimate interest in maintaining customer relationships.
To handle queries, complaints, and disputes. We may use your data to investigate and resolve any concerns, complaints, or disputes relating to our services. The lawful basis is our legitimate interest in managing and improving our services and protecting our legal rights.
To carry out basic marketing to existing customers. Where permitted by law, we may use your contact details to send information about similar services you have previously used. The lawful basis is our legitimate interest in promoting our services. You can object to this at any time.
To comply with legal and regulatory obligations. We may process personal data where necessary to meet legal, regulatory, or law enforcement requirements. The lawful basis is compliance with legal obligations and our legitimate interest in responding to lawful requests.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Customer and service records are generally retained for a period that allows us to respond to queries about past work and maintain accurate business records. Financial and invoicing records are typically kept for the period required by applicable tax and accounting laws.
Where personal data is no longer needed for the purposes for which it was collected and no legal requirement applies, we will either delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
We may share your personal data with carefully selected third parties who process data on our behalf in order to provide our services. These service providers act as data processors and are required to handle your data securely, only in accordance with our instructions, and in compliance with data protection law.
Such processors may include providers of scheduling or booking tools, payment processing services, accounting or invoicing systems, and information technology support services. We only share the minimum personal data necessary for the relevant purpose.
We may also share personal data with professional advisers such as accountants or legal advisers where necessary for our legitimate business needs or to comply with legal obligations.
Personal data may be disclosed to law enforcement agencies, regulatory bodies, or public authorities where required by law or where necessary to exercise or defend legal claims.
We do not sell your personal data to third parties.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data on servers in other countries, we will ensure that appropriate safeguards are in place before any personal data is transferred. This may include the use of standard contractual clauses or other mechanisms recognised under data protection law to ensure your data remains protected.
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data.
Access to personal data is limited to those staff and service providers who need it to perform their duties and who are subject to confidentiality obligations.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
The right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.
The right to rectification. You have the right to ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
The right to restrict processing. You may ask us to restrict the use of your personal data in certain situations, for example while we are verifying its accuracy or dealing with an objection.
The right to object. You have the right to object to our processing of your data where we rely on legitimate interests as the lawful basis, including any direct marketing. If you object to marketing, we will stop using your data for that purpose.
The right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it is transferred to another controller where technically feasible.
If you wish to exercise any of these rights, you may contact us using the usual communication channels. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the matter. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any significant changes will be communicated where appropriate, and the updated version will apply from the date it is made available.
This Privacy Policy applies to all Carpet Cleaning Earls Court customers and service users in the Earls Court area and should be read together with any other information we provide at the time we collect your data.
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